Refund Policy

Last updated: September 21, 2026  |  Applies to: www.brokenlyliveon.com

Refund Policy Overview

We want you to be completely satisfied with your purchase. This Refund Policy outlines the conditions under which we offer refunds for Physical products purchased through www.brokenlyliveon.com.

By making a purchase from us, you agree to this Refund Policy.

Refund Eligibility

There is a No refunds policy for purchases of Physical items. Further information:

  • Replacements are considered on a case by case basis with regard to gross misrepresentation, as determined by the author.

  • Damage during shipping is the responsibility of the postal carrier and they are who shall be contacted by the purchaser as the author takes every step to ensure packaging is appropriate and meets the standard of the carrier's requirements for safe transit.

Non-Refundable Items

The following are generally not eligible for refunds:

  • Signed or illustrated copies of physical books

  • Signed or illustrated copies of physical books with a custom dedication

  • Items purchased during sales or with discount codes (unless defective)

  • Downloadable digital content once it has been accessed or downloaded

  • Services that have already been fully rendered

  • Subscription fees for periods already used

  • Personalized or custom-made products

Digital Products and Downloads

Due to the nature of digital products, once a digital file has been downloaded or accessed, it is generally non-refundable. However, we will consider refund requests on a case-by-case basis if:

  • The product was misrepresented in its description

  • The product is technically defective and cannot be fixed

  • You have not yet downloaded or accessed the content

Subscription Cancellations

You may cancel your subscription at any time. Upon cancellation:

  • Your access will continue until the end of your current billing period

  • We do not provide prorated refunds for unused subscription time

  • If you cancel within No refunds of your initial purchase, you may be eligible for a full refund

To cancel, please access your account settings or contact us via this form.

How to Request a Refund

To initiate a refund request:

  1. Contact us via this form with your order number and reason for the refund

  2. Our team will review your request within 3-5 business days

  3. If approved, refunds will be processed to your original payment method within 5-10 business days

Please note that your bank or credit card company may take additional time to post the refund to your account.

Exchanges

If you received a defective or damaged item, we will review the information to determine if the issue was present on our end. To request an exchange, please contact us via this form within three days of receiving your order, with photo evidence of the damage or defect.

Contact Us

If you have questions about this Refund Policy, please contact our support team:

And because we’re not into gatekeeping around here, terms made possible by: https://www.getterms.app

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